If you have problems installing and you have Norton or Dr. Solomon's anti-virus running, try temporarily disabling the anti-virus program and then installing. Likewise, if you have Norton Uninstall, try temporarily disabling it before installing.

"ISINST30" error message occurred during the installation.

This problem usually occurs because of a conflict between Installshield and the Microsoft wheel button mouse driver. Following the steps below should fix the problem:

1. Press the Ctrl-Alt-Delete key combination once (under Windows 95 or 98).
2. If "MSWHEEL" is on the task list it will need to be closed as follows: Click on "MSWHEEL" and then click on the "End Task" button. If shortly after that another windows pops up and asks you if you're sure you want to end this program or not, click on "End Task" again.
3. Try reinstalling Guitar Method and it will hopefully be able to install without errors.
4. If you still get the ISINST error during installation, press Ctrl-Alt-Delete key combination again and check the task list for any of the following: 4DADMIN, ARMON32, EASYKEY, EM_EXEC, IRMON, ISST, POINT32, SIDEWINDER_GDP, QSM. If any of these are on the list, end them (by clicking on "End Task" as per the instructions in item #2) and try reinstalling Guitar Method.
5. If the ISINST error still comes up, try ending all of the tasks on the task list except for "Explorer" and "Systray" and then reinstalling. Each task must be closed separately by clicking on the task and then clicking the "End Task" button.

If the above doesn't do the trick, try disabling you mouse driver or switching to a regular serial mouse driver and then reinstalling. You can switch back to your original mouse configuration after installing Guitar Method.

After you've tried disabling your mouse driver & using a standard mouse driver, the installation might still not work because the mouse driver won't allow itself be removed. (e.g. Logitech MouseMan+). In this case, click here for directions to install manually.

During installation, the message "COMMDLG.DLL in use" appears.

Select the "Ignore" button and continue the installation.

During installation, Error 112 - "Unable to decompress and copy..."

One possible cause for this error is a lack of space on your hard drive, in which case all you have to free up some space on your hard drive and reinstall. Another possible cause for Error 112 is that your "TEMP" environment variable is not set or is pointing to a non-existent directory. In this case you can add a line to your AUTOEXEC.BAT file (a text file found in the root directory of your hard drive) by using a text editor such as the Windows Notepad Accessory. Add the line "SET TEMP=C:\TEMP" to your AUTOEXEC.BAT file and save the change. Then make sure that a directory called "TEMP" exists at the root of your "C:" hard drive - if it isn't there, create it. Finally, restart your computer and reinstall the Guitar Method software - the Error 112 should no longer happen.

When trying to run SETUP.EXE, the message "Could not run EGSETUP2.EXE" appears.

Close down any screensaver you may be running, restart Windows, and then reinstall. Also, if you're running a screen manager program such as Compaq's "Operator" or Packard Bell's "Navigator," remove it from the Windows Startup group, restart Windows and then reinstall.

Trying to run SETUP.EXE from File Manager, and it doesn't work.

Run SETUP.EXE from Program Manager as per instructions.

THREED.VBX file not found Error given when attempting to run the software.

This file is needed for eMedia products to run correctly. While most windows installation already contain it, a few do not. The problem is easily solved by taking the following steps:

1. Download the Threed.vbx file and save it to your hard disk by clicking on the link and following the instructions given - when prompted, choose the 'Save to Disk' option and be sure it is saved as THREED.VBX (some browsers may attempt to rename the file, so pay attention to the file name as it is being saved).
2. Move the Threed.vbx file into the folder in which you installed the eMedia program. The default folder is "C:\Eguitar1" and also contains the file "Eguitar.exe".
3. If the error persists, try copying the Threed.vbx file into your Windows System directory (usually this is "C:\Windows\System" for Win 95/98 or "C:\Winnt\system32" for Windows NT). Also, check to make sure that the file length of the THREED.VBX you downloaded is exactly 64,432 bytes. (We have had reports that certain Netscape browsers can cut the file length, causing it to malfunction - if you find this is the case, try downloading it with another browser such as Internet Explorer.)

No data files on the CD-ROM - (sometimes just an audio track "TRACK1" is visible).

Chances are you have a bad CD-ROM disk. It might still work on a different computer if you have another one to try it on, but either way, you can simply mail your CD-ROM back to us at: eMedia Corp.; Attn: Exchanges; 664 NE Northlake Way; Seattle, WA 98105 and we will send you back a replacement disc at no charge.

After installation, running Guitar Method results in a "Can't Locate Bitmap" error, even though the CD-ROM is in the drive as it should be.

This problem is probably happening because somehow your system's WIN.INI file was set to read-only, and Guitar Method was unable to write needed settings to the win.ini file. To fix the problem, first locate your win.ini file via "My Computer" - it can be found in the "Windows" directory, usually on the "C:" hard drive. If when you bring up the Windows directory you do not see the win.ini file, you may need to adjust your "View" settings: click on the "View" menu and select "Folder Options..." ; click on the "View" tab, and make sure "Show all files" is selected under "Hidden files" ; also make sure that "Hide file extensions for known file types" is NOT checked. Then click OK and you should be able to see the win.ini file inside the "Windows" directory. When you find win.ini, click on it once to highlight it, and then select "Properties" from the "File" menu. Uncheck the "Read-only" attribute and click OK. Now reinstall Guitar Method and it should run correctly.

On IBM Aptiva computers, the Automatic Tuner crashes the application when it is brought up.

This is a problem exclusive to IBM Aptiva computers because of their specific sound card and driver. eMedia has created a fix for this problem. Please give us a call or drop us an email and we'll send you a fix ASAP.

Not getting any audio from eMedia Guitar Method.

Check the volume setting on the eMedia Guitar Method "Options" menu. Also, if using Win 95, check the system audio volume setting from "Multimedia Properties" in the Control Panel.

Unable to run videos or play audio with Windows 95 (e.g. CVID decompressor missing error).

From the Control Panel, select "Add/Remove Programs," then select "Windows Setup," then scroll down and select "Multimedia," Check the "Audio Compression" and "Video Compression" options then click OK.

Metronome tick can't be heard even though other audio works.

Rename the TICK.WAV file in the installation directory (usually "\EGUITAR") to TICK.OLD and then the metronome will use the default Windows sound for the tick (a few rare sound cards have trouble with the TICK.WAV because it’s such a short sound).