Some videos and MIDI files do not play, or the Metronome is stuck, or the software sits on the opening title screen.

Some Windows Vista or Windows 7 systems have security controls that forbid applications such as QuickTime to read files stored in the Program Files directory. To fix this, take the following steps:

1. Right-click on the application file in the Programs menu (or the .exe file located in the Program Files > eMedia Starter Piano Lessons directory)
2. Select “Properties”
3. Select the “Compatibility” tab
4. Put a checkmark next to “Run this program as an administrator” in the Privileges section
5. Click “Apply” then “OK”

Click “Allow” if you see a message with that says, “An unidentified program wants access to your computer. Don’t run the program unless you know where it’s from or you’ve used it before.”

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There’s no sound from the Metronome.

If you have your eMedia application configured to use an external keyboard for MIDI playback, you must have a General MIDI compatible keyboard. It must be set to receive on channel 10. If your keyboard does not support General MIDI, or if you are unsure, set your MIDI playback to the default computer setting. To do this, go Preferences > MIDI Settings and select the first item in the MIDI Device for Sound Output list.

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The program doesn’t seem to hear the notes I play on the keyboard.

Open the eMedia application. Go to Options > MIDI Settings and strike a key. If your computer receives a signal from your keyboard/MIDI adapter, the green circle labeled “keyboard test” will light up. If there’s no light, then there’s something wrong. It could be that your keyboard is not turned “on,” the wrong midi device is selected, or your MIDI-to-USB adapter not functioning properly.

One possible solution is to look under MIDI Devices for the Sound Output heading and select each device, one at a time while playing your keyboard, until you hear a sound from your computer or see the green circle light up. If this doesn’t work, the MIDI-to-USB adapter may not be functioning properly. Contact the adapter's manufacturer for a solution.

Windows® Vista Error on launch (v2.0 only):
“Director Player has stopped working” or “Macromedia Projector has stopped working”

1. Download this file and save it to your desktop.
2. Double-click on the .exe file to install an update.
3. Turn on your MIDI keyboard (if you have one), then launch your software.

If you continue to experience problems with Vista, please make sure that your system is up to date. Download the latest updates for your operating system at update.microsoft.com. Get the latest version of QuickTime at www.apple.com/quicktime/download.

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Error: 16 bit Windows subsystem, C:\WINDOWS\SYSTEM32\AUTOEXEC.NT The system file is not suitable for running MS-DOS and Microsoft Windows applications.

This problem generally arises after Service Pack 2 (SP2) is installed on Windows XP. Please follow the steps below, which will help you in resolving the issue:

(Note: If your eMedia Software is installed, uninstall it first before doing the following, then reinstall after the following instructions are complete)

1. Click Start, point to Search, and then click For Files or Folders.
2. In the Search Result window, click All Files or Folders.
3. In the All or part of the file name: field, type autoexec.nt.
4. Ensure that Local Hard Drives is selected in the Look in: field.
5. Click Search. The file should be listed in the c:\WINDOWS\repair folder.
6. Right-click on the file and click Copy.
7. Right-click the Start button, and then click Explore.
8. In the C: drive, click the plus (+) sign next to WINDOWS.
9. Locate the system32 folder.
10. Right-click the folder and click Paste.
11. Try to open the application. The error message should not display.

If that doesn’t work, please click here and follow the instructions. This should clear up the conflict that Windows XP is having trying to run 16-bit applications.

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Error: Threed.vbx

Threed.vbx is a Windows system file that is used by some of our older programs. Click here to download a copy. Place the file in C:\WINDOWS\system as well as the eMedia program installation directory. Windows will probably warn that the file already exists and ask if you want to replace it with this version. Just click Yes/OK. If you continue to encounter problems, you will probably need to acquire an upgrade from our website: Click here for upgrades.

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Error: Director Player Error.

The Macromedia runtime files are probably corrupt. To fix this on Windows, go to... C:\Windows\System (95, 98, ME) or C:\Windows\System32 (2000, XP, Vista, Windows 7) and delete the "macromed" folder. (64-bit users, go to... C:\Windows\SysWOW64.) Then, run our title again.

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Error: ... DCR IS NOT A DIRECTOR FILE.

This is usually caused by a lack of available memory. Our titles require 16MB Free RAM, so they need at least 32MB total RAM.

Solution: Press CtrL + ALT + Delete to bring up the Windows Task Manager. Close down any excessive programs (almost everything except Systray and Explorer). If you encounter the same problem, buy and install more RAM.