I’m using multiple monitors, and video doesn’t work. I get a black screen that disappears quickly.

Before playing a video, make sure the eMedia software is located on your primary monitor. If your computer stretches a single desktop across multiple monitors, our software may not display properly.

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Automatic Tuner and/or Recorder is not working.

Check to see if you are getting any signal from your microphone into Windows®. The most reliable way to do this is to use the Windows Sound Recorder utility. Go to Start > Programs > Accessories > Multimedia/Entertainment > Sound Recorder. Press the red Record button and play into the microphone. You should see activity in the green display (oscilloscope). If there is no activity, or the green line just moves a little, there is not enough signal getting into the system for the tuner to operate.

To increase the signal level available to the tuner, adjust the microphone volume settings in the Recording control panel. To reach the Recording panel:

• In Windows XP, go to go to Start > Settings > Control Panels > Sounds and Audio Devices. Make sure that the Volume tab is selected, and press the Advanced button on the Device Volume panel. When the Volume Controls application comes up, select the Options menu and choose Properties. In the Properties dialog box, under Adjust volume for, select the Recording button and make sure that Microphone in the list below is checked. Then click OK.

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The audio sounds choppy or distorted.

The QuickTime™ settings need to be changed. To do this, go to Start > Settings > Control Panel and open the QuickTime™ control panel. Set the first pull-down menu to Sound Out, and the second menu to Wave Out.

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A red box appears in the corner of program window.

This error occurs because QuickTime™ is not loaded on your system. Sometimes this is because QuickTime™ was not installed by the user during program installation, or it was uninstalled after the eMedia product was installed, or QuickTime™ is installed but corrupt. Either way, the solution is to reinstall the QuickTime™ player. The latest version can be downloaded here.

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“Print” Command doesn’t print out on the printer.

Occasionally, certain printers/printer drivers seem to have trouble printing from eMedia titles. There is a workaround in which the screens are not printed directly from our products, instead they are copied/pasted into a word processor and printed from there. The steps are as follows:

1. Load up the eMedia software and go to the screen you want to print out.
2. Hit the “Alt” + “Print Screen” key combination (in other words, hold down the “Alt” key and then press the “Print Screen” key.)
3. Load up a word processor such as WordPad (which comes with Windows and is available from the “Start” button under Programs -> Accessories.)
4. In WordPad, go to the “Edit” menu item and select “Paste”. [The screen you want to print from the eMedia title will now appear in WordPad.]
5. In WordPad, go to the “File” menu, select “Print...” and click “OK.” [The eMedia product screen will be printed.]

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The QuickTime™ videos are not playing or lack sound.

Do the videos play outside the program? For all titles, you can test this by selecting the CD-ROM from Windows Explorer (or from the My Computer icon), then double-clicking the “Data” folder, and running one of the media files contained within any of the chapter folders. If you hear no audio, you should reinstall the QuickTime™ player.

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Audio/Video/MIDI playback cannot be heard.

Check the following:

• Make sure your computer speakers are plugged in and powered on and that volume knobs are adjusted.
• Open your “Sound” control panel and make sure your computer's sound output level is turned up (and not muted) in the operating system. XP users also make sure that your software synth volume slider is turned up.
• Check the volume of the software synth in your “Sound” control panel.
• Another way to accomplish the above steps is to select Run from the “Start” menu and enter “SNDVOL32.” After clicking OK, you’ll be presented with the Windows volume mixer. Raise all sliders to the top and exit out of the mixer.
• In the eMedia application, open the Set Volume window from the Options menu and make sure the sliders are set appropriately.

Error (during installation): A newer version of QuickTime™ is installed. If you would like to continue, first uninstall QuickTime, then run this installer again.

This error message is prompted by the QuickTime™ installer, not by one of our installers. By the time you see this message, our title is fully installed and can be accessed from the Start Menu as usual. Further, all of our titles will work with the current versions of QuickTime™; therefore, this message can be ignored.

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Error: ... has caused an error in “QuickTime.qts”.

This usually appears when a video (especially the intro video) is played. Usually this means that QuickTime™ is not correctly installed. Uninstalling and reinstalling QuickTime™ fixes this problem. The latest version can be downloaded here.