After relaunching, my software doesn’t remember where it left off, preferences, or progress (v2.0 only).

1. Download this file and save it to your desktop.
2. Double-click on the .exe file to install an update.
3. Launch your software.

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I’m using multiple monitors, and video doesn’t work. I get a black screen that disappears quickly.

Before playing a video, make sure the eMedia software is located on your primary monitor. If your computer stretches a single desktop across multiple monitors, our software may not display properly.

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How do I connect my keyboard to my computer?

DIRECT USB CABLE – Insert the square end of the USB cable into the appropriate port on the back of your keyboard. Insert the rectangular end of the USB cable into an available port on the front on your computer. On most keyboards, the power is supplied through the USB cable. No external A/C power supply is needed. The MIDI signal is also carried by the USB cable.

USB-TO-MIDI ADAPTER – If you are having problems connecting your MIDI keyboard to your computer using a USB-to-MIDI adapter, you should follow these steps to insure that your connection is correct:

1. Make sure the power light on the adapter is on.
2. Check that the A/C power supply is plugged in to the adapter and to a wall outlet.
3. Make sure the drivers for the adapter you are using are installed. If you’ve just installed the adapter drivers, you may need to restart your system before they function correctly.
4. Pay attention to the label on the MIDI cables. Make sure the supplied MIDI cable is connected from the "MIDI Out" port on the back of the keyboard to the "MIDI In" port of the USB-to-MIDI adapter. Adapter and adapter driver issues should be directed to adapter manufacturer.

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My keyboard is connected and the power is on, but I can’t hear the notes. The keyboard works with other programs.

All eMedia piano-based software searches for an active MIDI instrument on launch only. If you start our program and then connect your keyboard, the software won’t acknowledge the keyboard. You need to connect your keyboard, turn it on, and then launch our program, or simply close our application and relaunch it if your keyboard is now on.

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The program doesn’t seem to hear the notes I play on my electronic keyboard.

Make sure your keyboard is connected via USB or a USB-MIDI adapter and powered-on. Make sure the appropriate drivers are installed, if they are needed. Open up the eMedia application. Go to Options > Instrument Setup and confirm that the appropriate boxes are checked (e.g., “electronic keyboard,” “YES” for MIDI/USB, “from my computer” or “from my keyboard” (if your keyboard is capable of generating sounds). Strike a key. The green circle labeled “Keyboard test” will light up. If this does not happen, recheck your connections, restart your computer and application, and try again.

If the green circle lights up, but you still don’t hear a sound, then you’ve got a configuration issue with your sound source. If you selected “from my computer” for sounds, make sure your speakers are turned on and volume is up, make sure your speakers are the selected sound source in your Windows Sound control panel. Check Options > MIDI Sound and make sure that a valid internal sound source is selected. If you selected “from my keyboard” for sounds, make sure your keyboard is set up to receive MIDI and that it is connected to speakers (or headphones) and that the volume is not all the way down. Check Options > MIDI Sound and make sure that your keyboard is the selected device.

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There is a delay between when I strike a key and when I hear sound.

The problem you’ve encountered is called “latency.” Latency is the time it takes for your computer to convert audio to digital information and back into audio (so you can hear it). The amount of latency (delay) will depend on your processor speed.

In order to combat latency, you have a few options.

1. While running our software, disable any other software that would have concurrent active processeses, such as Windows Defender and anti-virus software.
2. If your sound card has ASIO drivers, install them. ASIO drivers greatly reduce latency. (Note: motherboards with on-board sound generally do not have ASIO drivers.)
3. Try getting an external MIDI device to handle the signal processing.
4. You could update your sound card to one that has ASIO drivers and touts low latency as one of its top features. Your local computer/music store can point you in the right direction and give you a better idea of the cost.

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There’s no sound from the Metronome.

If you have your eMedia application configured to use an external keyboard for MIDI playback, you must have a General MIDI compatible keyboard. It must be set to receive on channel 10. If your keyboard does not support General MIDI, or if you are unsure, set your MIDI playback to the default computer setting. To do this, go to Options > Instrument Setup, and select the appropriate boxes (e.g., “electronic keyboard,” “YES” for MIDI/USB, “from my computer” or “from my keyboard” (if your keyboard is capable of generating sounds)).

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The audio sounds choppy or distorted.

The QuickTime™ settings need to be changed. To do this, go to Start > Settings > Control Panel and open the QuickTime™ control panel. Set the first pull-down menu to Sound Out, and the second menu to Wave Out.

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A red box appears in the corner of program window.

This error occurs because QuickTime™ is not loaded on your system. Sometimes this is because QuickTime™ was not installed by the user during program installation, or it was uninstalled after the eMedia product was installed, or QuickTime™ is installed but corrupt. Either way, the solution is to reinstall the QuickTime™ player. The latest version can be downloaded here.

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“Print” Command doesn’t print out on the printer.

Occasionally, certain printers/printer drivers seem to have trouble printing from eMedia titles. There is a workaround in which the screens are not printed directly from our products, instead they are copied/pasted into a word processor and printed from there. The steps are as follows:

1. Load up the eMedia software and go to the screen you want to print out.
2. Hit the “Alt” + “Print Screen” key combination (in other words, hold down the “Alt” key and then press the “Print Screen” key.)
3. Load up a word processor such as WordPad (which comes with Windows and is available from the “Start” button under Programs -> Accessories.)
4. In WordPad, go to the “Edit” menu item and select “Paste”. [The screen you want to print from the eMedia title will now appear in WordPad.]
5. In WordPad, go to the “File” menu, select “Print...” and click “OK.” [The eMedia product screen will be printed.]

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The QuickTime™ videos are not playing or lack sound.

Do the videos play outside the program? For all titles, you can test this by selecting the CD-ROM from Windows Explorer (or from the My Computer icon), then double-clicking the “Data” folder, and running one of the media files contained within any of the chapter folders. If you hear no audio, you should reinstall the QuickTime™ player.

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Audio/Video/MIDI playback cannot be heard.

Check the following:

• Make sure your computer speakers are plugged in and powered on and that volume knobs are adjusted.
• Open your “Sound” control panel and make sure your computer's sound output level is turned up (and not muted) in the operating system. XP users also make sure that your software synth volume slider is turned up.
• Check the volume of the software synth in your “Sound” control panel.
• Another way to accomplish the above steps is to select Run from the “Start” menu and enter “SNDVOL32.” After clicking OK, you’ll be presented with the Windows volume mixer. Raise all sliders to the top and exit out of the mixer.
• In the eMedia application, open the Set Volume window from the Options menu and make sure the sliders are set appropriately. In most cases, the sliders should be turned up. If you see a slider called “Mix,” set it half-way between keyboard and accompaniment.

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I’m running Vista™ and the program doesn’t automatically move from the first screen or the audio/video files aren’t playing.

Have you installed the software to the default directory C:\Program Files\eMedia Piano For Dummies? A warning appears on the Readme Information screen during the installation process advising you not to alter the installation path. Due to permissions and read/write issues within Vista™, our software must be installed to the default directory. Failure to heed this warning will prohibit our software from accessing some of the multimedia files.

Error (during installation): A newer version of QuickTime™ is installed. If you would like to continue, first uninstall QuickTime, then run this installer again.

This error message is prompted by the QuickTime™ installer, not by one of our installers. By the time you see this message, our title is fully installed and can be accessed from the Start Menu as usual. Further, all of our titles will work with the current versions of QuickTime™; therefore, this message can be ignored.

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Error: ... has caused an error in “QuickTime.qts”.

This usually appears when a video (especially the intro video) is played. Usually this means that QuickTime™ is not correctly installed. Uninstalling and reinstalling QuickTime™ fixes this problem. The latest version can be downloaded here.