Some videos and MIDI files do not play, or the Metronome is stuck, or the software sits on the opening title screen.

Some Windows Vista or Windows 7 systems have security controls that forbid applications such as QuickTime to read files stored in the Program Files directory. To fix this, take the following steps:

1. Right-click on the application file in the Programs menu (or the .exe file located in the Program Files > eMedia My Guitar directory)
2. Select “Properties”
3. Select the “Compatibility” tab
4. Put a checkmark next to “Run this program as an administrator” in the Privileges section
5. Click “Apply” then “OK”

Click “Allow” if you see a message with that says, “An unidentified program wants access to your computer. Don’t run the program unless you know where it’s from or you’ve used it before.”

Automatic Tuner and/or Recorder is not working.

Check to see if you are getting any signal from your microphone into Windows®. The most reliable way to do this is to use the Windows Sound Recorder utility. Go to Start > Programs > Accessories > Multimedia/Entertainment > Sound Recorder. Press the red Record button and play into the microphone. You should see activity in the green display (oscilloscope). If there is no activity, or the green line just moves a little, there is not enough signal getting into the system for the tuner to operate.

To increase the signal level available to the tuner, adjust the microphone volume settings in the Recording control panel. To reach the Recording panel:

• In Windows XP, go to go to Start > Settings > Control Panels > Sounds and Audio Devices. Make sure that the Volume tab is selected, and press the Advanced button on the Device Volume panel. When the Volume Controls application comes up, select the Options menu and choose Properties. In the Properties dialog box, under Adjust volume for, select the Recording button and make sure that Microphone in the list below is checked. Then click OK.
• In Windows 95/98/ME, go to Start > Settings > Control Panels > Multimedia. Make sure that the Audio tab is selected, then press the Recording button. When the Recording control panel appears, adjust the Microphone slider up close to the top, and make sure that the Select checkbox under the microphone slider is checked. Close the panel again and then test the signal using the Windows Sound Recorder. If you are still not receiving adequate signal, contact your soundcard manufacturer for further assistance.

Error: Director Player Error.

The Macromedia runtime files are probably corrupt. To fix this on Windows, go to... C:\Windows\System (95, 98, ME) or C:\Windows\System32 (2000, XP, Vista, Windows 7) and delete the "macromed" folder. (64-bit users, go to... C:\Windows\SysWOW64.) Then, run our title again.