Some videos and MIDI files do not play, or the Metronome is stuck, or the software sits on the opening title screen.

Some Windows Vista or Windows 7 systems have security controls that forbid applications such as QuickTime to read files stored in the Program Files directory. To fix this, take the following steps:

1. Right-click on the application file in the Programs menu (or the .exe file located in the Program Files > eMedia Guitar Master directory)
2. Select “Properties”
3. Select the “Compatibility” tab
4. Put a checkmark next to “Run this program as an administrator” in the Privileges section
5. Click “Apply” then “OK”

Click “Allow” if you see a message with that says, “An unidentified program wants access to your computer. Don’t run the program unless you know where it’s from or you’ve used it before.”

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I’m using multiple monitors, and video doesn’t work. I get a black screen that disappears quickly.

Before playing a video, make sure the eMedia software is located on your primary monitor. If your computer stretches a single desktop across multiple monitors, our software may not display properly.

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Automatic Tuner and/or Recorder is not working.

Check to see if you are getting any signal from your microphone into Windows®. The most reliable way to do this is to use the Windows Sound Recorder utility. Go to Start > Programs > Accessories > Multimedia/Entertainment > Sound Recorder. Press the red Record button and play into the microphone. You should see activity in the green display (oscilloscope). If there is no activity, or the green line just moves a little, there is not enough signal getting into the system for the tuner to operate.

To increase the signal level available to the tuner, adjust the microphone volume settings in the Recording control panel. To reach the Recording panel:

• In Windows XP, go to go to Start > Settings > Control Panels > Sounds and Audio Devices. Make sure that the Volume tab is selected, and press the Advanced button on the Device Volume panel. When the Volume Controls application comes up, select the Options menu and choose Properties. In the Properties dialog box, under Adjust volume for, select the Recording button and make sure that Microphone in the list below is checked. Then click OK.

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The audio sounds choppy or distorted.

The QuickTime™ settings need to be changed. To do this, go to Start > Settings > Control Panel and open the QuickTime™ control panel. Set the first pull-down menu to Sound Out, and the second menu to Wave Out.

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A red box appears in the corner of program window.

This error occurs because QuickTime™ is not loaded on your system. Sometimes this is because QuickTime™ was not installed by the user during program installation, or it was uninstalled after the eMedia product was installed, or QuickTime™ is installed but corrupt. Either way, the solution is to reinstall the QuickTime™ player. The latest version can be downloaded here.

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“Print” Command doesn’t print out on the printer.

Occasionally, certain printers/printer drivers seem to have trouble printing from eMedia titles. There is a workaround in which the screens are not printed directly from our products, instead they are copied/pasted into a word processor and printed from there. The steps are as follows:

1. Load up the eMedia software and go to the screen you want to print out.
2. Hit the “Alt” + “Print Screen” key combination (in other words, hold down the “Alt” key and then press the “Print Screen” key.)
3. Load up a word processor such as WordPad (which comes with Windows and is available from the “Start” button under Programs -> Accessories.)
4. In WordPad, go to the “Edit” menu item and select “Paste”. [The screen you want to print from the eMedia title will now appear in WordPad.]
5. In WordPad, go to the “File” menu, select “Print...” and click “OK.” [The eMedia product screen will be printed.]

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The QuickTime™ videos are not playing or lack sound.

Do the videos play outside the program? For all titles, you can test this by selecting the CD-ROM from Windows Explorer (or from the My Computer icon), then double-clicking the “Data” folder, and running one of the media files contained within any of the chapter folders. If you hear no audio, you should reinstall the QuickTime™ player.

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Audio/Video/MIDI playback cannot be heard.

Check the following:

• Make sure your computer speakers are plugged in and powered on and that volume knobs are adjusted.
• Open your “Sound” control panel and make sure your computer's sound output level is turned up (and not muted) in the operating system. XP users also make sure that your software synth volume slider is turned up.
• Check the volume of the software synth in your “Sound” control panel.
• Another way to accomplish the above steps is to select Run from the “Start” menu and enter “SNDVOL32.” After clicking OK, you’ll be presented with the Windows volume mixer. Raise all sliders to the top and exit out of the mixer.
• In the eMedia application, open the Set Volume window from the Options menu and make sure the sliders are set appropriately.

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I’m running Vista™ and the program doesn’t automatically move from the first screen or the audio/video files aren’t playing.

Have you installed the software to the default directory C:\Program Files\eMedia Guitar Master? A warning appears on the Readme Information screen during the installation process advising you not to alter the installation path. Due to permissions and read/write issues within Vista™, our software must be installed to the default directory. Failure to heed this warning will prohibit our software from accessing some of the multimedia files.

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I’m using Windows 2000. How can I run Guitar Master?

Guitar Master ships with a version of QuickTime™ that has been optimized for Windows® XP and Vista. Windows 2000 users will need to uninstall their existing version of QuickTime™ and install a version that was optimized for their operating system. This version can be downloaded here.

Windows® Vista Error on launch (version 1):
“Director Player has stopped working” or “Macromedia Projector has stopped working”

1. Download this file and save it to your desktop.
2. Double-click on the .exe file to install an update.
3. Launch your software.

If you continue to experience problems with Vista, please make sure that your system is up to date. Download the latest updates for your operating system at update.microsoft.com. Get the latest version of QuickTime at www.apple.com/quicktime/download. Please note that this patch will only work with software that was sold as Vista compatible. If your disc does not have a 2007 or later copyright date, you will need to upgrade to a Vista compatible version.

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Error (during installation): A newer version of QuickTime™ is installed. If you would like to continue, first uninstall QuickTime, then run this installer again.

This error message is prompted by the QuickTime™ installer, not by one of our installers. By the time you see this message, our title is fully installed and can be accessed from the Start Menu as usual. Further, all of our titles will work with the current versions of QuickTime™; therefore, this message can be ignored.

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Error: ... has caused an error in “QuickTime.qts”.

This usually appears when a video (especially the intro video) is played. Usually this means that QuickTime™ is not correctly installed. Uninstalling and reinstalling QuickTime™ fixes this problem. The latest version can be downloaded here.

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Error: Director Player Error.

The Macromedia runtime files are probably corrupt. To fix this on Windows, go to... C:\Windows\System (95, 98, ME) or C:\Windows\System32 (2000, XP, Vista, Windows 7) and delete the "macromed" folder. (64-bit users, go to... C:\Windows\SysWOW64.) Then, run our title again.

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Error: ... DCR IS NOT A DIRECTOR FILE.

This is usually caused by a lack of available memory. Our titles require 16MB Free RAM, so they need at least 32MB total RAM.

Solution: Press CtrL + ALT + Delete to bring up the Windows Task Manager. Close down any excessive programs (almost everything except Systray and Explorer). If you encounter the same problem, buy and install more RAM.