How do I make the program larger on the monitor (adjusting to Full Screen Mode)?

You can access Full Screen mode by selecting Preferences from the Options menu. Mark the box labeled Screen Size: "Full Screen" and click "OK". If Full Screen mode doesn't sufficiently fill your computer screen, you can adjust the resolution manually using the following steps...

WINDOWS XP and earlier:

1. Right-click on your Desktop, and select Properties from the pop-up menu
2. In the Settings tab, you will see a small sliding bar indicating your screen resolution (such as 1024x768) – write down this number so you can return to this resolution later.
3. Move the sliding bar so that it is set to "800x600" pixels. Click on the "Apply" button and then "Ok" for the new settings to take effect.
4. Your monitor will change to the new resolution. When you run the eMedia program, it will appear larger, filling most of the screen.
5. When you are finished running the program, you can return to your original resolution by going back to the Properties menu and choosing your old resolution.

WINDOWS VISTA users:

1. Right-click on your Desktop, and select Personalize from the pop-up menu
2. Click the Display Settings heading. In the box that pops up, you will see a small sliding bar indicating your screen resolution (such as 1024x768) – write down this number so you can return to this resolution later.
3. Move the sliding bar to the left so that it is set to "800x600" pixels or a lower resolution. Click on the "Apply" button and then "Ok" for the new settings to take effect.
4. Your monitor will change to the new resolution. When you run the eMedia program, it will appear larger, filling most of the screen.
5. When you are finished running the program, you can return to your original resolution by going back to the Personalize menu and choosing your old resolution.

Automatic Tuner and/or Recorder is not working.

Check to see if you are getting any signal from your microphone into Windows®. The most reliable way to do this is to use the Windows Sound Recorder utility. Go to Start > Programs > Accessories > Multimedia/Entertainment > Sound Recorder. Press the red Record button and play into the microphone. You should see activity in the green display (oscilloscope). If there is no activity, or the green line just moves a little, there is not enough signal getting into the system for the tuner to operate.

To increase the signal level available to the tuner, adjust the microphone volume settings in the Recording control panel. To reach the Recording panel:

• In Windows XP, go to go to Start > Settings > Control Panels > Sounds and Audio Devices. Make sure that the Volume tab is selected, and press the Advanced button on the Device Volume panel. When the Volume Controls application comes up, select the Options menu and choose Properties. In the Properties dialog box, under Adjust volume for, select the Recording button and make sure that Microphone in the list below is checked. Then click OK.
• In Windows 95/98/ME, go to Start > Settings > Control Panels > Multimedia. Make sure that the Audio tab is selected, then press the Recording button. When the Recording control panel appears, adjust the Microphone slider up close to the top, and make sure that the Select checkbox under the microphone slider is checked. Close the panel again and then test the signal using the Windows Sound Recorder. If you are still not receiving adequate signal, contact your soundcard manufacturer for further assistance.

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My unlock code is invalid. I already paid for this once. Do I have to pay again?

You don't have pay again. Your unlock code is based off the Product ID. The Product ID is based off your unique hardware/software environment. Therefore, any major change in the software environment would generate a new Product ID and require a new unlock code. Contact our customer service team at your earliest convenience with your Product ID to have a new, valid unlock code generated and sent. Please note that the eMedia Music EULA limits you to one installation per license. You can uninstall the software from one computer and reinstall it on another, but you can not have the program installed on two computers simultaneously without purchasing a second license.

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OLGA is down. When will it be back up (Guitar Method v3 and earlier)?

At the time the product was produced On Line Guitar Archives (OLGA) was freely available. OLGA wasn’t a website that eMedia operated or hosted. Many of the songs on OLGA were protected by various copyrights. Due to controversy surrounding the posting of copyright protected music, the OLGA site was voluntarily shutdown by its creators. As learning new songs in many styles is a key to becoming a proficient musician, posting guitar tablature online is still a popular activity. Most search engines, such as Google.com, Yahoo.com or Ask.com will yield many results from a search such as “‘My Favorite Song’ TAB”. The quality of the tablature found by these searches will vary greatly. eMedia strongly encourages guitar students to seek out the high quality solutions offered by professional transcribers via published transcription books. Guitar Method v4 no longer provides links to the OLGA website, but does provide lists of songs appropriate to a students competency level throughout the course.

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The audio sounds choppy or distorted.

The Quicktime™ settings need to be changed. To do this, go to Start > Settings > Control Panel and open the Quicktime™ control panel. Set the first pull-down menu to Sound Out, and the second menu to Wave Out.

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A red box appears in the corner of program window.

This error occurs because Quicktime™ is not loaded on your system. Sometimes this is because Quicktime™ was not installed by the user during program installation, or it was uninstalled after the eMedia product was installed, or Quicktime™ is installed but corrupt. Either way, the solution is to reinstall the Quicktime™ player. The latest version can be downloaded here.

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"Print" Command doesn't print out on the printer.

Occasionally, certain printers/printer drivers seem to have trouble printing from eMedia titles. There is a workaround in which the screens are not printed directly from our products, instead they are copied/pasted into a word processor and printed from there. The steps are as follows:

1. Load up the eMedia software and go to the screen you want to print out.
2. Hit the Alt-Printscreen key combination (in other words, hold down the "Alt" key and then press the "Print Screen" key.)
3. Load up a word processor such as WordPad (which comes with Windows and is available from the "Start" button under Programs -> Accessories.)
4. In WordPad, go to the "Edit" menu item and select "Paste". [The screen you want to print from the eMedia title will now appear in WordPad.]
5. In WordPad, go to the "File" menu, select "Print..." and click "OK." [The eMedia product screen will be printed.]

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The Quicktime videos are not playing or lack sound.

Do the videos play outside the program? For all titles, you can test this by selecting the CD-ROM from Windows Explorer (or from the My Computer icon), then double-clicking the "Data" folder, and running one of the media files contained within any of the chapter folders. If you hear no audio, you should reinstall the Quicktime™ player.

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Audio/Video/MIDI playback cannot be heard.

Make sure your computer speakers are plugged in and the volume is at an appropriate level. If you continue to receive no sound, select Run from the Start menu and enter SNDVOL32. After clicking OK, you’ll be presented with the Windows volume mixer. Raise all sliders to the top and exit out of the mixer.

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I'm running Vista™ and the program doesn't automatically move from the first screen or the audio/video files aren't playing.

Have you installed the software to the default directory C:\Program Files\eMedia Guitar Method? A warning appears on the Readme Information screen during the installation process advising you not to alter the installation path. Due to permissions and read/write issues within Vista™, our software must be installed to the default directory. Failure to heed this warning will prohibit our software from accessing some of the multimedia files.

Error: 16 bit Windows subsystem, C:\WINDOWS\SYSTEM32\AUTOEXEC.NT The system file is not suitable for running MS-DOS and Microsoft Windows applications.

This problem generally arises after Service Pack 2 (SP2) is installed on Windows XP. Please follow the steps below, which will help you in resolving the issue:

(Note: If your eMedia Software is installed, uninstall it first before doing the following, then reinstall after the following instructions are complete)

1. Click Start, point to Search, and then click For Files or Folders.
2. In the Search Result window, click All Files or Folders.
3. In the All or part of the file name: field, type autoexec.nt.
4. Ensure that Local Hard Drives is selected in the Look in: field.
5. Click Search. The file should be listed in the c:\WINDOWS\repair folder.
6. Right-click on the file and click Copy.
7. Right-click the Start button, and then click Explore.
8. In the C: drive, click the plus (+) sign next to WINDOWS.
9. Locate the system32 folder.
10. Right-click the folder and click Paste.
11. Try to open the application. The error message should not display.

If that doesn't work, please click here and follow the instructions. This should clear up the conflict that Windows XP is having trying to run 16-bit applications.

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Error: Threed.vbx

Threed.vbx is a Windows system file that is used by some of our older programs. Click here to download a copy. Place the file in C:\WINDOWS\system as well as the eMedia program installation directory. Windows will probably warn that the file already exists and ask if you want to replace it with this version. Just click Yes/OK. If you continue to encounter problems, you will probably need to acquire an upgrade from our website: Click here for upgrades.

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Error (during installation): A newer version of Quicktime is installed. If you would like to continue, first uninstall Quicktime, then run this installer again.

This error message is prompted by the Quicktime™ installer, not by one of our installers. By the time you see this message, our title is fully installed and can be accessed from the Start Menu as usual. Further, all of our titles will work with the current versions of Quicktime™; therefore, this message can be ignored.

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Error: ... has caused an error in "Quicktime.qts".

This usually appears when a video (especially the intro video) is played. Usually this means that Quicktime™ is not correctly installed. Uninstalling and reinstalling Quicktime™ fixes this problem. The latest version can be downloaded here.

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Error: Director Player Error.

The Macromedia runtime files are probably corrupt. To fix this on Windows, go to... C:\Windows\System (95, 98, ME) or C:\Windows\System32 (2000, XP) and delete the "macromed" folder. Then, run our title again. Windows Vista® users, please contact tech support.

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Error: ... DCR IS NOT A DIRECTOR FILE.

This is usually caused by a lack of available memory. Our titles require 16MB Free RAM, so they need at least 32MB total RAM.

Solution: Press CtrL + ALT + Delete to bring up the Windows Task Manager. Close down any excessive programs (almost everything except Systray and Explorer). If you encounter the same problem, buy and install more RAM.