Some videos and MIDI files do not play, or the Metronome is stuck, or the software sits on the opening title screen.

Some Windows Vista or Windows 7 systems have security controls that forbid applications such as QuickTime to read files stored in the Program Files directory. To fix this, take the following steps:

1. Right-click on the application file in the Programs menu (or the .exe file located in the Program Files > eMedia Beginner Guitar Lessons directory)
2. Select “Properties”
3. Select the “Compatibility” tab
4. Put a checkmark next to “Run this program as an administrator” in the Privileges section
5. Click “Apply” then “OK”

Click “Allow” if you see a message with that says, “An unidentified program wants access to your computer. Don’t run the program unless you know where it’s from or you’ve used it before.”

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OLGA is down. When will it be back up?

At the time the product was produced On Line Guitar Archives (OLGA) was freely available. OLGA wasn’t a website that eMedia operated or hosted. Many of the songs on OLGA were protected by various copyrights. Due to controversy surrounding the posting of copyright protected music, the OLGA site was voluntarily shutdown by its creators. As learning new songs in many styles is a key to becoming a proficient musician, posting guitar tablature online is still a popular activity. Most search engines, such as Google.com, Yahoo.com or Ask.com will yield many results from a search such as “‘My Favorite Song’ TAB”. The quality of the tablature found by these searches will vary greatly. eMedia strongly encourages guitar students to seek out the high quality solutions offered by professional transcribers via published transcription books.

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Automatic Tuner and/or Recorder is not working.

Check to see if you are getting any signal from your microphone into Windows®. The most reliable way to do this is to use the Windows Sound Recorder utility. Go to Start > Programs > Accessories > Multimedia/Entertainment > Sound Recorder. Press the red Record button and play into the microphone. You should see activity in the green display (oscilloscope). If there is no activity, or the green line just moves a little, there is not enough signal getting into the system for the tuner to operate.

To increase the signal level available to the tuner, adjust the microphone volume settings in the Recording control panel. To reach the Recording panel:

• In Windows XP, go to go to Start > Settings > Control Panels > Sounds and Audio Devices. Make sure that the Volume tab is selected, and press the Advanced button on the Device Volume panel. When the Volume Controls application comes up, select the Options menu and choose Properties. In the Properties dialog box, under Adjust volume for, select the Recording button and make sure that Microphone in the list below is checked. Then click OK.
• In Windows 95/98/ME, go to Start > Settings > Control Panels > Multimedia. Make sure that the Audio tab is selected, then press the Recording button. When the Recording control panel appears, adjust the Microphone slider up close to the top, and make sure that the Select checkbox under the microphone slider is checked. Close the panel again and then test the signal using the Windows Sound Recorder. If you are still not receiving adequate signal, contact your soundcard manufacturer for further assistance.

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Error: 16 bit Windows subsystem, C:\WINDOWS\SYSTEM32\AUTOEXEC.NT The system file is not suitable for running MS-DOS and Microsoft Windows applications.

This problem generally arises after Service Pack 2 (SP2) is installed on Windows XP. Please follow the steps below, which will help you in resolving the issue:

(Note: If your eMedia Software is installed, uninstall it first before doing the following, then reinstall after the following instructions are complete)

1. Click Start, point to Search, and then click For Files or Folders.
2. In the Search Result window, click All Files or Folders.
3. In the All or part of the file name: field, type autoexec.nt.
4. Ensure that Local Hard Drives is selected in the Look in: field.
5. Click Search. The file should be listed in the c:\WINDOWS\repair folder.
6. Right-click on the file and click Copy.
7. Right-click the Start button, and then click Explore.
8. In the C: drive, click the plus (+) sign next to WINDOWS.
9. Locate the system32 folder.
10. Right-click the folder and click Paste.
11. Try to open the application. The error message should not display.

If that doesn’t work, please click here and follow the instructions. This should clear up the conflict that Windows XP is having trying to run 16-bit applications.

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Error: Threed.vbx

Threed.vbx is a Windows system file that is used by some of our older programs. Click here to download a copy. Place the file in C:\WINDOWS\system as well as the eMedia program installation directory. Windows will probably warn that the file already exists and ask if you want to replace it with this version. Click Yes/OK.

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Error: ... DCR IS NOT A DIRECTOR FILE.

This is usually caused by a lack of available memory. Our titles require 16MB Free RAM, so they need at least 32MB total RAM.

Solution: Press CtrL + ALT + Delete to bring up the Windows Task Manager. Close down any excessive programs (almost everything except Systray and Explorer). If you encounter the same problem, buy and install more RAM.

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Error: Director Player Error.

The Macromedia runtime files are probably corrupt. To fix this on Windows, go to... C:\Windows\System (95, 98, ME) or C:\Windows\System32 (2000, XP, Vista, Windows 7) and delete the "macromed" folder. (64-bit users, go to... C:\Windows\SysWOW64.) Then, run our title again.