Does eMedia Rock Guitar Method work in OS X?

Yes. All current versions of eMedia titles work in Mac OS X.

I downloaded the demo, but I can't open it. How do you mount ".sit" files?

The file is compressed and needs to be decompressed before you can use it. The usual compression formats .sit and .zip can be "unstuffed" by using a program called Stuffit Expander. It comes bundled with many Macs. If you don't already have it, download it here for free. Once you've installed Stuffit Expander, simply double-click on the .sit files (or drag them on to the Stuffit Expander application icon).

When I attempt to start an eMedia title on my Macintosh, I get the spinning rainbow ball, and the program does not run.

This is usually a sign that your Quicktime installation has become corrupted. eMedia titles make extensive use of Apple's Quicktime technology to playback audio, MIDI, and video content. The spinning rainbow means we are trying to do something, but the system is unable. The easiest method for correcting this issue, is to:

1. Go to your OS X System Preferences (under the Apple Menu).
2. Look in the section labeled, "Internet & Network".
3. Select the "Quicktime" icon.
4. On the multi-tabbed dialogue that appears, select the Update tab.
5. Click the "Update" button.

If Quicktime believes it is already up to date, navigate to the Apple website, http://www.apple.com/quicktime/download/ and download the latest version of Quicktime and run its installation. This will repair the current installation on your system.

My videos and songs don't work on Mac OSX 10.4. (Tiger)

Version 7.0 of Quicktime™ that shipped with Mac OS X 10.4 had some problems, which have now been fixed by Apple. If you download the latest update to Quicktime from the Apple website, the problem will be solved.

Application crashing in Mac OS X 10.3. (Panther)

This is caused by a third-party component used by our software. We're not authorized to post the update on our website, but you can call us or email us, and we'll email the update to you with installation instructions.

Navigation arrows do not work after Director Script Error. (most common on OSX 10.3 - Panther)

Sometimes on OSX, the first time the application runs, it will give an error that interferes with the proper functioning of the program. To work around this, simply select the "Goto" menu, and navigate to any "Lesson" in the list. After you are taken to that page, you will not have this problem.

Installation didn't work / I received an error message during installation. (Mac OS 9 or Classic)

Make sure all virus detection programs are turned off before installing our software. If not, you may need to choose "allow" or another similar command from the prompt given by your virus detection program at installation time.

The program crashes upon loading, running, or exiting. (Mac OS 9 or Classic)

Try allocating additional memory to the program. To change the memory allocation:

1. Select the Application icon
2. Select Get Info from the File menu in the Finder.
3. In the "Get Info" window, find the Memory section and increase the "Minimum Size" to 5000K and the "Preferred Size" to 8500K.

If the above steps do not resolve your problem, you may have an extension conflict. Test your system for an extension conflict:

1. Open Extension Manager (from Control Panels window)
2. Turn off all System Extensions except for QuickTime, QuickTime Musical Instruments, QuickTime Powerplug and Apple CD-ROM/DVD
3. Restart your computer, and launch the eMedia software again.

Videos stutter or have problems playing. (Mac OS 9 or Classic)

Try these three options to improve performance:

• Turn off the "Video Controller" in the "Options" menu of your eMedia application.
• If that doesn't help, set the video quality to low in the "Options" menu.
• If the video still doesn't play well, follow the steps outlined above to increase the program's memory size.

Program crashes on startup or shutdown – sometimes it gives a "Director Player Error". (Mac OS 9 or Classic)

The Macromedia runtime files are probably corrupt. To fix this, go to the "Extensions" folder inside your "System Folder" and delete the "Macromedia" folder. This should fix the problem.

Error Message on starting the application - "DIRECTOR PLAYER ERROR - XXX.DCR IS NOT A DIRECTOR FILE." (Mac OS 9 or Classic)

This is usually caused by a lack of available memory. Our titles require 16MB free RAM. Since you need some RAM reserved for your operating system, you’ll need at least 32MB total RAM in your system to run our applications. (Please note: Piano & Keyboard Method requires 32MB free RAM, so you may need a bit more). The solution is to simply buy and install more RAM.