I need drivers for my 2nd generation eMedia USB keyboard. (If it doesn’t have octave buttons under the eMedia logo or a “Plug & Play” sticker on the underside but still has a USB port, then it’s a 2nd generation keyboard.)

Download this driver (PowerPC Macs only)

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How do I connect my keyboard to my computer?

That depends on which model of keyboard and computer you have.

DIRECT USB CABLE version – If you have the USB port version of our Learn to Play Keyboard Pack, you’ll simply need to connect the keyboard directly to your computer. Insert the square end of the USB cable into the USB port on the back of your keyboard. Insert the rectangular end of the USB cable into an available USB port on your computer. Power for your keyboard is supplied through the USB cable; therefore, no external A/C power supply is needed. If you don’t see the power light lit up on your keyboard, call us or email us for a solution.

USB-TO-MIDI ADAPTER version – If you have the USB-to-MIDI adapter version of our Learn to Play Keyboard Pack and are having problems connecting the keyboard to your computer using the supplied USB-to-MIDI adapter, follow these steps to insure that your connection is correct:

1. Make sure that the keyboard is plugged in using the power supply (the power light should be lit).
2. Make sure the supplied MIDI cable is connected from the "MIDI Out" port on the back of the keyboard to the "MIDI In" port of the USB-to-MIDI adapter.

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Program freezes (e.g., I get a spinning rainbow ball) when I connect my MIDI keyboard.

1. Download this file to your desktop and double-click on it to unarchive it.
2. Find eMedia Piano and Keyboard Method in your Applications folder. Hold CTRL as you click on the program icon to bring up a contextual menu. Select “Show Package Contents” to open the application bundle.
3. Open “Contents”
4. Locate the folder called “xtras.”
5. Drag the file you just downloaded (eMediaMIDI.xtra which looks just like a folder) into the "xtras" folder. Replace the older item inside.

Close everything, connect your keyboard, and run eMedia Piano and Keyboard Method.

If this does not solve the problem, your computer is probably experiencing a driver conflict with the eMagic MIDI driver that ships with Mac OS X. Unless you are using an eMagic MIDI interface, remove the eMagic driver by deleting it from Macintosh HD > Library > Audio > MIDI Drivers. If this does not work, try removing all of the MIDI drivers from that folder to see if that solves the problem. (Back them up to a thumbdrive and delete them from the computer.)

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My keyboard is connected and the power is on, but I can’t hear the notes. The keyboard works with other programs.

All eMedia piano-based software searches for an active MIDI instrument on launch only. If you start our program and then connect your keyboard, the software won’t acknowledge the keyboard. You need to connect your keyboard, turn it on, and then launch our program, or simply close our application and relaunch it if your keyboard is now on.

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There’s no sound from the Metronome.

You could have the software configured to use an external keyboard for MIDI playback. Your keyboard must be compatible with General MIDI and set to receive MIDI information on channel 10. If your keyboard does not support General MIDI, or if you are unsure, you can quickly resolve this issue by switching the setting back to the default for MIDI playback. To do this:

1. Select the Instrument Setup item in Options menu
2. Location the question, “Where should the piano sound come from?” and select the answer, “From my computer.”

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My keyboard doesn’t work with my Intel Mac.

To use your eMedia Learn to Play Keyboard Pack with an Intel Mac, you must have the latest "Plug and Play" version of the MIDI keyboard or you need the Legacy MIDI Keyboard Upgrade Accessory Kit from eMedia. Before you order an upgrade kit, please check your MIDI keyboard to see if you already have the "Plug and Play" version. The "Plug and Play" version has a round "Plug and Play" sticker under the keyboard and octave transpose buttons located above the "Pitch Bend" and "Modulation" wheels to the upper left of the keyboard. If you don’t have these features you have the legacy version of the keyboard, and you need the upgrade kit – which can be ordered from our upgrades order form.

Questions about eMedia Piano and Keyboard Method software?

Visit the eMedia Piano and Keyboard Method software support page.