Program freezes (e.g., I get the spinning rainbow ball).

This is usually a sign that your QuickTime™ installation has become corrupted. eMedia titles make extensive use of Apple’s QuickTime™ technology to playback audio, MIDI, and video content. The spinning rainbow means we are trying to do something, but the system is unable. The easiest method for correcting this issue, is to:

1. With your computer connected to the internet, launch “Software Update” from the Apple menu. Your computer will search the Apple server for any updates to your operating system.
2. Install the updates. This will ensure that your QuickTime software is up to date as much as possible.

If QuickTime™ believes it is already up to date, navigate to the Apple website, http://www.apple.com/quicktime/download/ and download the latest version of QuickTime™ and run its installation. This will repair the current installation on your system.

I’m using multiple monitors, and video doesn’t work. I get a black screen that disappears quickly.

Before playing a video, make sure the eMedia software is located on your primary monitor. If your computer stretches a single desktop across multiple monitors, our software may not display properly.

I have a USB microphone, and I get a crash when I print a lesson.

If you’re experiencing a crash while attempting to print a lesson, temporary switch your sound input to the computer's default choice (line in). You can switch it back to the USB microphone after you print the screens you need.